WHAT ARE THE DELIVERY COSTS?

Delivery costs are calculated at checkout when you enter your postcode into the delivery calculator. The calculator determines the product weights and delivery location, factoring in subsidies provided by Culture Commercial to offer you the best possible price and service.

Culture Commercial significantly subsidizes the cost of delivery to ensure you receive the best possible price to your door, anywhere in Australia. To calculate the delivery charge, simply enter your postcode into the delivery calculator on the product page. If you are purchasing multiple items, place them in your shopping cart and then enter your postcode. The reason for this is that the more you purchase, the greater the delivery subsidy.

WHAT ARE THE DELIVERY TIMESCALES?

Generally, allow 7-14 days for delivery, depending on your address. For many country locations, WA, NT, and Tasmania, please allow approximately 2-3 weeks.

If your order contains multiple products, individual products may be delivered on different days, depending on the availability of freight carriers. Please note that delivery is usually to the ground floor only. Upgrades may be possible; please contact us for individual pricing if required.

In most cases, we expect delivery to be completed within 10-21 days of order placement, depending on your location. However, please note that delivery times may change based on factors outside our control, such as supply interruptions or your delivery location.

To ensure safe delivery, it is advisable to have someone available to sign for the goods. Your contact details and phone numbers are passed on to our logistics companies, who are requested to contact you in advance with the anticipated date and approximate time of delivery.

Culture Commercial will do everything possible to request that the logistics company contacts you in advance, but we cannot be held responsible if they do not facilitate such contact.

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

To ensure safe delivery, it is advisable to have someone available to sign for the goods. Your contact details and phone numbers are passed on to our logistics companies, who are requested to contact you in advance with the anticipated date and approximate time of delivery.

Culture Commercial will do everything possible to request that the logistics company contacts you in advance, but we cannot be held responsible if they do not facilitate such contact.

If no one is available to sign for the goods when they are delivered, the logistics company will leave a missed delivery advice card in your letterbox. The goods will then be returned to their local depot, and you will need to contact the logistics company directly to arrange a re-delivery.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

If a product is out of stock, Culture Commercial will contact you by email to provide availability and an anticipated delivery time.

If you have paid for items that are subsequently sold out or unavailable and you do not wish to proceed with your order, you will be offered a full refund or exchange for other items.

For further inquiries, please contact us at info@culturehome.com.au.